Data Deletion Request

Request deletion of your personal data from OjaChat

1. Download Your Data

Export your business data, orders, and customer information before deletion.

2. Contact Support

Send us a deletion request via WhatsApp or email with your account details.

3. Data Deletion

We'll permanently delete your data within 30 days of your request.

Your Right to Data Deletion

Under data protection laws, you have the right to request deletion of your personal data. OjaChat respects this right and provides multiple ways to delete your information from our platform.

What Data Will Be Deleted

When you request data deletion, we will remove:

  • Your WhatsApp profile and contact information
  • Business profile and store information
  • Product listings and images
  • Order history and transaction records
  • Customer data and chat histories
  • Analytics and usage data
  • Payment and billing information

Data We May Retain

For legal and business purposes, we may retain certain information:

  • Financial records required by law (up to 7 years)
  • Fraud prevention and security logs
  • Aggregated, anonymized analytics data
  • Information required for ongoing legal proceedings

How to Request Data Deletion

Option 1: WhatsApp Request

Send a message to our support WhatsApp number with the following information:

  • Your registered phone number
  • Business name (if applicable)
  • Reason for deletion request
  • Confirmation that you want to permanently delete all data

Option 2: Email Request

Send an email to ojachatng@gmail.com with:

  • Subject: "Data Deletion Request"
  • Your account information
  • Verification of your identity
  • Specific data you want deleted

Important Notice

  • • Data deletion is permanent and cannot be undone
  • • Download your data before requesting deletion
  • • Active subscriptions will be cancelled
  • • Processing may take up to 30 days
  • • Some data may be retained for legal compliance

Timeline and Process

1

Request Received (Day 1)

We acknowledge your deletion request within 24 hours.

2

Identity Verification (Days 2-3)

We verify your identity to ensure account security.

3

Data Deletion (Days 4-30)

We permanently delete your data from all our systems.

4

Confirmation

We confirm completion of the deletion process.

Contact Information

For questions about data deletion or privacy concerns:

  • Email: ojachatng@gmail.com
  • WhatsApp: +2349167636986
  • Response Time: Within 24 hours
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