Terms and Conditions

Agreement to Terms

By accessing and using OjaChat's WhatsApp-based ecommerce platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Service Description

OjaChat provides a WhatsApp-first ecommerce platform that enables small merchants to:

• Create and manage online stores through WhatsApp
• Process customer orders and payments
• Track deliveries and manage inventory
• Schedule social media posts
• Access business analytics and insights

User Responsibilities

Account Security

• Maintain the confidentiality of your WhatsApp account
• Notify us immediately of any unauthorized use
• Ensure all information provided is accurate and current

Prohibited Activities

• Selling illegal, counterfeit, or prohibited items
• Engaging in fraudulent or deceptive practices
• Violating WhatsApp's terms of service
• Spamming or sending unsolicited messages
• Infringing on intellectual property rights

Payment Terms

• Subscription fees are billed monthly or annually
• Transaction fees apply to processed orders
• Refunds are subject to our refund policy
• You are responsible for all applicable taxes
• Payment methods include mobile money, bank transfers, and cards

WhatsApp Integration

Our service integrates with WhatsApp Business API. You acknowledge that:

• You must comply with WhatsApp's Business Policy
• WhatsApp may limit or suspend messaging capabilities
• We are not responsible for WhatsApp service interruptions
• Message delivery is subject to WhatsApp's infrastructure

Intellectual Property

The OjaChat platform, including its design, functionality, and content, is owned by us and protected by intellectual property laws. You retain ownership of your business content and product information.

Limitation of Liability

OjaChat shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. Maintenance windows and updates may temporarily affect service availability.